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Terms and Conditions
By using this site you are accepting these terms and conditions, if you do not wish to accept the terms of service listed we would ask that you do not use this site. Transporter HQ reserve the right at any time and without notice to amend or alter all content on this site as deemed necessary by Transporter HQ.
As well as this, for any further information regarding this, you can also try reading our privacy policy here.
Our contact information:
THQ EU B.V. Ruhr 5, 2491CX, The Hague The Netherlands
Chamber of Commerce (KVK): 84349018 VAT: NL863179095B01
Telephone: +31 85 401 3512
Copyright and Trademarks
All copyright to all graphics, images, logos, data, databases and html code contained in this website belongs to Transporter HQ and or it’s clients. Reproduction, adaptation or modification of all or any part of these websites are strictly prohibited without the prior written permission of Transporter HQ or in accordance with the Copyright Designs and Patents Act 1988.
Unauthorised use of this website
Entry to the html code, cgi scripts, images or any other part of this website is strictly prohibited. Do not transmit or post any material to this website that is libeling, obscene, threatening, abusive or hateful. No unsolicited email (SPAM) may be directed to or through this site. You are prohibited from attempting to interfere with the site service, including overloading, flooding, mailing, bombing, crashing, or hacking all or part of the site content or deleting or changing any site content.
General warranty
You’ll receive at least a 2-year on manufacturing defects on all products. Your product shouldn’t break during the first 2 years with normal use.
Custom made parts, Van furniture, Skyline Roofs, Ovano, Big Brake Kits and VanShades
Parts and products made on behalf of customers based on information are non-refundable once the order is fulfilled at the factories.
Our Terms & Conditions
What personal data we collect and why we collect it
Newsletter Sign Up
If you sign up to our newsletter during the checkout process, we will use your full name and email address to send you emails. These emails may contain special offers, new product information and other content related to our website that you may be interested in. We will never send you emails unrelated to the content of our website, and we will never pass your details on to anybody else without your permission. If at any point you would not like to receive these emails anymore, just click unsubscribe at the bottom of the email, or get in touch with us via our contact form.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you fill in a contact form on our website, we may collect your name and email address. If you fill in our trade enquiry form, we may collect your name, company name, VAT number, email address, website and phone number. We may keep this information for up to 90 days for customer service purposes, but will never use it for marketing purposes without your permission.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. Cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. Logging out of your account means that the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
The services contained in this section enable us to monitor and analyse web traffic and can be used to keep track of user behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any concerns over your data or the privacy of your data then please contact the office.
How we protect your data
Our staff have been trained on the importance of data protection. As a result we all ensure we never leave computers unlocked or the office unattended. We encourage regular password updates and have explained to our staff the importance of secure passwords.
What data breach procedures we have in place
We constantly monitor log in attempts and changes being made to our website to help reduce data breaches.
THQ EU take data breaches very seriously and will report data breaches to the relevant authorities within 72 hours where feasible. If we think a breach may be at high risk of adversely affecting individuals’ rights and freedoms, we will inform those individuals without undue delay. We also keep records of all data breaches.
WooCommerce
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it. We are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you, for example:
Couriers (Shipping Label Generation)
We share your name, address, email address and phone number with our couriers when generating shipping labels (Parcelforce: Privacy Policy and UK Mail: Privacy Policy) to ensure they can deliver your parcel successfully, and give you the best customer service. Your telephone number and email address may be used to give you information regarding the progress of your delivery.
We use Picqer to process orders.
When orders are placed on our website, your details are shared with Picqer. This is so that your order can be processed efficiently and with as little opportunity for human error as possible.